We want you to be pleased with your Custom Cornhole purchase. Please review the following guidelines before requesting a return, cancellation, replacement, or refund.
Return Deadlines
To request a return:
- Contact us within 14 days of delivery.
- Ship the approved return within 30 days of delivery.
- Contact us before sending any product back.
Returns sent without prior authorization may not be accepted.
Return Eligibility
To qualify for a return, a standard, non-customized item must be:
- Unused and in its original condition
- Free from damage, dirt, wear, or modification
- Returned with its original components and accessories
- Packaged securely to prevent damage during return shipping
We reserve the right to reduce or deny a refund if an item is returned used, damaged, incomplete, improperly packaged, or outside the return period.
Customized and Personalized Products
Because customized and personalized products are created specifically for each customer, they cannot be returned or exchanged because of a change of mind, an incorrect customer selection, or an error in information or artwork supplied by the customer.
This includes products featuring custom:
- Names or text
- Photographs or artwork
- Logos
- Wedding details
- Colors or design selections
- Team, school, company, or organization information
Customized products may qualify for replacement or another appropriate resolution if they arrive damaged, defective, or materially different from the approved order because of an error by Custom Cornhole.
Please carefully review all names, dates, spelling, colors, artwork, and other customization information before approving or submitting an order.
Order Cancellations
Cancellation requests must be submitted within 24 hours of purchase.
After 24 hours, an order may have entered production or preparation and may no longer be eligible for cancellation. Customized orders cannot be cancelled once design preparation or production has begun.
A cancellation is not complete until it has been confirmed by Custom Cornhole. If an order has already shipped, it cannot be cancelled and must follow the applicable return process.
How to Request a Return or Cancellation
Contact us before returning an item or requesting a cancellation:
Email: admin@customcornhole.com
Phone: 1-888-600-3144
Please include:
- Your name
- Order number
- Product being returned or cancelled
- Reason for the request
- Photographs if the item is damaged, defective, or incorrect
We will review the request and provide return instructions when applicable.
Return Shipping
Customers are responsible for return-shipping costs for eligible standard products unless the return is the result of an error by Custom Cornhole or the product arrived damaged or defective.
We recommend using a trackable shipping service and purchasing appropriate shipping insurance. Customers are responsible for returned merchandise until it is delivered to us.
Do not send a return to us until you have received return instructions.
Original Shipping Charges
Original shipping and delivery charges are not refundable unless the return is required because of an error by Custom Cornhole or because the product arrived damaged or defective.
Additional services, including expedited shipping, are also nonrefundable after they have been provided.
Refunds
We will inspect returned products after they are received.
If a return is approved, the refund will be issued to the original payment method. The time required for the credit to appear may vary depending on the bank or payment provider.
Customers will be notified if a return is not approved or if the refund amount is reduced because the product was returned used, damaged, incomplete, or improperly packaged.
Exchanges
If you would like a different standard product, please contact us to determine whether an exchange is available.
Customers are responsible for return shipping and any price difference or additional shipping charges unless the exchange is necessary because of an error by Custom Cornhole or a damaged or defective product.
Customized and personalized products are not eligible for exchange except when Custom Cornhole made an error or the product arrived damaged or defective.
Damaged, Defective, or Incorrect Orders
Inspect your shipment as soon as it arrives.
If an item is damaged, defective, missing components, or different from what you ordered, contact us within 14 days of delivery. Please include your order number, a description of the problem, and clear photographs of:
- The affected product
- The shipping box
- The packing materials
- Any visible damage to the package
Keep the product, packaging, and shipping materials until the claim has been resolved. Depending on the circumstances, we may arrange a replacement, repair, refund, or another appropriate solution.
Do not discard a damaged item or return it without instructions from us.
Damage Caused After Delivery
This policy does not cover damage caused by:
- Improper use, handling, or storage
- Exposure to rain, standing water, or prolonged moisture
- Extreme temperatures or humidity
- Normal wear and tear
- Accidents or unauthorized modifications
- Failure to follow our product-care recommendations
For storage and maintenance guidance, please review our Cornhole Board Care page.
Delivery Delays
Estimated production and delivery dates are not guaranteed unless expressly stated otherwise. If we become aware of a significant delay, we will contact you with updated information and any options required by applicable law.
Federal rules require online sellers to have a reasonable basis for shipping promises and to provide appropriate delay notices and cancellation or refund options when promised shipping dates cannot be met. FTC online-order guidance
Questions
If you have questions about an order or this policy, contact:
Custom Cornhole, LLC
Email: admin@customcornhole.com
Phone: 1-888-600-3144